We understand that every order placed with care deserves to be fulfilled with equal dedication. That’s why we place a strong emphasis on quality assurance, product integrity, and your satisfaction. Whether you’re ordering a single box of our artisanal French galettes or creating a gourmet experience for your entire household, we want your journey with us to be positive and seamless.

All of our galettes are handmade using traditional French techniques, crafted from carefully selected ingredients, and prepared fresh before shipment. Our aim is to deliver not just a baked good, but an experience—a slice of French culinary tradition that feels personal, indulgent, and truly memorable.

However, we also recognize that not every experience can meet expectations perfectly. Packaging may get damaged in transit, or an item may not reflect the flavor or texture you were hoping for. In those rare moments, we want to be responsive and thoughtful, working with you to ensure your concerns are taken seriously and handled with care.

Our approach to refunds and returns is based on transparency, fairness, and open communication. We don’t rely on rigid policies filled with small print. Instead, we focus on understanding your issue and resolving it in the most suitable way possible, case by case. Each situation is unique, and we aim to treat it that way.

If something isn’t right with your order—whether it’s a packaging problem, a quality concern, or a mistake with the items received—we encourage you to reach out to us. Clear photos, a short explanation, and your order details can help us evaluate the situation quickly and accurately. Our support team is attentive, compassionate, and focused on creating a positive resolution.

Please note that our galettes are perishable items, baked fresh and handled with strict hygiene protocols. Because of this, we do not typically request returns of the physical products themselves. In many cases, we’ll be able to assess your claim without needing the product back, and will offer appropriate resolutions such as replacement, store credit, or another suitable gesture based on your concern.

We believe that trust is earned, and we want our customers to feel safe purchasing from us repeatedly. That’s why we will never ask you to “prove” anything unnecessarily, nor will we create obstacles between your concern and our solution. We rely on the honesty and good will of our customers, just as they rely on the craftsmanship and consistency of our baked goods.

Every customer interaction is an opportunity to strengthen our values: care, quality, and respect. If you give us your feedback, we take it seriously—not just for that order, but to improve how we work moving forward. Our kitchen learns from your suggestions, and our support team shares insights so that we can grow and evolve responsibly.

Thank you for choosing to bring a taste of French tradition into your home. If we fall short, let us make it right. That’s our commitment—because for us, a galette is more than just a pastry. It’s a promise, delivered in every box.